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Why TOWCOM?
Our Mission
At TOWCOM, our mission is to empower the towing industry by providing exceptional call answering and dispatching services that ensure swift, reliable, and professional support for every client. We are dedicated to enhancing operational efficiency and customer satisfaction through innovative technology and a compassionate team, fostering a seamless connection between our clients and their customers. Together, we provide peace of mind in your dispatch.
Our Story
In 2022, I founded TOWCOM out of a personal necessity I witnessed within my own family towing business. Late-night calls often went unanswered, leaving both customers and drivers in a lurch during critical moments. Recognizing the urgent need for a reliable call answering and dispatching service in the towing industry, I set out to create a solution that would ensure no call goes unanswered, regardless of the hour. TOWCOM is dedicated to providing a trained team that understands the intricacies of towing, offering our clients the support they need at half the cost of maintaining an in-house staff. With TOWCOM, we empower towing businesses to focus on what they do best, while we handle the calls and dispatching with efficiency and professionalism.
How We Work
At TOWCOM, we simplify the towing dispatch process by offering our customers a dedicated and customized phone line that they can easily forward their existing calls to. With client-provided access to their dispatch systems, GPS, payment processing, and other essential software, we are able to deliver a highly personalized experience that keeps operations running smoothly. This setup ensures that your staff won’t have to spend time backtracking or piecing together information after their shifts. Instead, we manage all incoming calls and dispatch requests in real-time, allowing your team to focus on their core responsibilities while we handle the details with efficiency and professionalism.